LAST UPDATED: MAY 25, 2024
We are committed to providing reliable service, understanding the critical importance of high availability for any online platform. To assure our clients, we offer a comprehensive Service Level Agreement (SLA) that covers any service disruptions.
Our SLA includes the following services:
Our SLA covers interruptions in the following areas:
In case of non-compliance, clients will be compensated as follows:
The SLA does not apply in the following scenarios:
For any questions or clarifications about our SLA, please contact us.